First-time customer - took my car in for a bad sensor in my transmission and it was fixed the next day when the part came in. The part they received was defective and the same problems happened 2 days later. Called Josh and he got my car back in right away (this is how we knew the part was defective). He ordered the new part and had my car just 2 more days to make sure it was ok. Problem solved and great communication with me and customer service!